Return & Refund Policy

Return & Refund Policy

Last updated: June 26, 2026

At Maison Elite, we want you to be satisfied with your purchase. If something is not right, our support team is here to help.

30-Day Return Window

You may request a return within 30 days of the delivery date.

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition

  • Free from damage, stains, odors, or signs of use

  • Returned with original packaging, labels, and included accessories whenever possible

  • Accompanied by proof of purchase or your order number

How to Start a Return

To request a return, email us at:

Support@maisonelite.us

Please include:

  • Your full name

  • Your order number

  • The email address used for the purchase

  • The item(s) you wish to return

  • The reason for your return

Please do not send items back before receiving return instructions from our support team. Returns sent without authorization may not be accepted.

Non-Returnable Items

The following items may not be eligible for return, except where required by applicable law:

  • Items marked as final sale or clearance

  • Personalized or custom-made products

  • Gift cards

  • Items that have been used, worn, washed, altered, or damaged after delivery

  • Hygiene-sensitive items that have been opened or used

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at Support@maisonelite.us.

Include clear photos of the item, packaging, and shipping label where possible. We will review your request and work with you to provide an appropriate resolution.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to an error on our part, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is caused by a Maison Elite error or required by applicable law.

Refunds

After your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Exchanges

At this time, Maison Elite may not offer direct item-for-item exchanges. For the fastest service, you may return an eligible item and place a new order for the preferred product, subject to availability.

Contact Us

For any questions regarding returns or refunds, contact:

Maison Elite Support
Support@maisonelite.us

Shipping Policy

Last updated: June 26, 2026

Maison Elite is committed to delivering your order with care and providing clear updates throughout the shipping process.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday and exclude weekends and public holidays. During high-volume periods, product launches, and seasonal promotions, processing may take longer.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email from Support@maisonelite.us.

This email will include your tracking number and a link to monitor your delivery status. Please allow up to 2–5 business days after shipment for tracking activity to appear.

Estimated Delivery Times

Delivery estimates depend on your shipping destination, selected shipping method, carrier operations, and customs procedures when applicable.

Estimated delivery dates shown at checkout are estimates only and are not guaranteed. While Maison Elite works hard to dispatch orders promptly, delivery delays can occasionally occur due to carrier disruptions, weather conditions, customs processing, or other circumstances outside our control.

Incorrect Shipping Information

Please review your shipping address carefully before completing your order.

Maison Elite is not responsible for delays, lost parcels, or delivery issues caused by incorrect, incomplete, or unavailable shipping information provided at checkout.

If you notice an address error, contact Support@maisonelite.us immediately. We will do our best to assist before the order is dispatched, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Customs, Duties, and Taxes

For international deliveries, customs duties, taxes, import fees, or other charges may apply depending on your country or region.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Lost, Delayed, or Delivered-but-Missing Packages

If your tracking information shows that a package is delayed, missing, or marked as delivered but cannot be located, please first check with household members, neighbors, building reception, and the local carrier.

If you still need assistance, contact us at Support@maisonelite.us with your order number and a description of the issue. We will review the situation and assist where possible.

Contact Us

For shipping-related questions, please contact:

Maison Elite Support
Support@maisonelite.us