Track Your Order
Track Your Order
Last updated: June 26, 2026
At Maison Elite, we want you to feel confident from checkout to delivery.
Once your order has been dispatched, you will receive a shipping confirmation email from Support@maisonelite.us containing your tracking number and a link to follow your shipment.
How to Track Your Order
-
Check your email inbox for your shipping confirmation email.
-
Click the tracking link provided in the message.
-
Enter your tracking number on the carrier’s website if requested.
-
View the latest shipping updates and estimated delivery information.
Please allow up to 2–5 business days after shipment for tracking information to begin updating. During peak seasons, carrier updates may take slightly longer.
Have Not Received a Tracking Email?
Please check your spam, promotions, or junk folder first. If you still cannot locate your tracking details, contact our support team at:
To help us assist you quickly, please include:
-
Your full name
-
Your order number
-
The email address used at checkout
Our team will be happy to review your order status and provide assistance.
Thank you for choosing Maison Elite.
Help Center
Last updated: June 26, 2026
Welcome to the Maison Elite Help Center. Our team is here to make your shopping experience simple, secure, and enjoyable.
For assistance with an order, product, shipping update, return, or general question, please contact us at:
We aim to respond to all customer inquiries as quickly as possible, usually within 1–2 business days.
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link. Please allow up to 2–5 business days for tracking updates to appear.
Can I change or cancel my order?
We begin processing orders quickly to ensure prompt dispatch. If you need to make a change or request a cancellation, contact us at Support@maisonelite.us as soon as possible.
We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has already been shipped.
What should I do if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery at Support@maisonelite.us.
Include your order number, a short description of the issue, and clear photos of the item and packaging when applicable. Our support team will review the situation and provide the appropriate solution.
What is your return policy?
Maison Elite accepts eligible return requests submitted within 30 days of delivery. Items must be unused, in their original condition, and returned with original packaging whenever possible.
Please review our Return & Refund Policy for complete details.
How long does shipping take?
Order processing generally takes 1–3 business days. Delivery estimates depend on the shipping destination, carrier availability, and any customs processing that may apply.
You will receive tracking details once your order has been dispatched.
Do you ship internationally?
Shipping availability may vary by destination. Available shipping options and applicable delivery estimates will be displayed at checkout.
How can I contact Maison Elite?
For all support inquiries, please email:
Please include your order number whenever your request relates to a purchase.